recording-subtitles/2021/Public Sector/output.srt

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Okay, and with this, it is three o'clock, and I would like to introduce three people

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for the next presentation, namely, Davide Porovesio, Pierluigi Tassi, and Claudio Schelleheim.

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And in their talk, they will give an overview of how web analytics with Matomo are used

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in the public section in Italy, including a case study of the long-term usage of Matomo.

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So whenever you're ready, please start.

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Hello to everybody.

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My name is Claudio Schelleheim, as I said, and I'm responsible for the web development

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service in the agency for Digital Italy.

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Today I want to present you our solution for monitoring website statistics of public administration

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in Italy.

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And, of course, we used Matomo, and I explained in this very short presentation why we decided

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to implement a national statistical platform.

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From a legal point of view, in Italy we have a core legal context, quite articulated, quite

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complex, which is called Code of Digital Administration.

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In Article 7, it says that public administration shall publish on their website data on user

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statistics.

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In the Code of Digital Administration gives you rules about the digital issue for the

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public and private entities, and it's a rule, it's a legal framework that must be followed.

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And it says that public administration should allow users to express their satisfaction

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on the service quality in terms of usability, accessibility, and timeliness.

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So public administration should also publish, as I said, on their website the resulting

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data, including analytics.

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In Article 53, I don't want to bother you with many legislative aspects, but just to

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say that this is something that is required by the law, this code says that the Internet

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side of public administration should respect the principle of accessibility, usability,

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as stated in specific government guidelines.

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So public administration should create a website that respects this principle, and about usability,

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findability, completeness of information, clarity of language, reliability, ease of

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consultation, homogeneity, and interoperability.

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Well, all this stuff, as we know, must be, this level of quality can be reached only

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by even, well, by monitoring the use of websites or digital services by the users.

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So of course, there are many, many other ways of projecting good web services, but now just

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focus on this aspect.

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A web agency for digitality wrote these guidelines while we define the modalities for the creation

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and modification of Internet websites of public administrations.

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These guidelines as well are something that must be followed.

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It's not something like, can I say, nice to have a feature, but it's something that public

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administration should respect.

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And in these guidelines, we say that, again, the statistics should appear on each website.

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The data, this is very important.

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In this case, data, huge statistics, data remains inside the public administration with

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the solution we defined.

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And what is this solution, the technical solution?

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We developed a national platform, which is called Web Analytics Italia, and it's an open

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source solution for collecting, analyzing, and sharing traffic and user behavior data

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dedicated to Italian public administration websites.

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So in order to analyze and improve the user experience, we decided to develop this national

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platform.

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And this is the very first time in Italy for the government that we have such a tool, such

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as a platform, and already many, many administrations have joined these solutions.

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And many more are going to join this platform by next year.

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And okay.

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Going out of Italy, we connected this platform, this solution with the regulation of the single

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digital gateway.

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The regulation 2018, 1724, establishes a single digital gateway at the Europe level to provide

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access to information, to procedures, and to assistance and problem-solving services.

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The website addresses Europe, okay, you can see it on my side.

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So what do we have to do with Web Analytics Italia based on Matomo and this Europe-Europe

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platform?

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Well, this single digital gateway has thousands and thousands of links to national web pages,

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which contains lots of information, specific information.

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These statistics about these web pages at national level must be sent to European Commission.

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And this is written clearly stated in the regulation.

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So national authorities shall ensure that statistics are collected in relation to users'

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visits on the gateway and on the web page to which the gateway links in a way that guarantees

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anonymity of the users in order to improve the functionality of the gateway.

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Well, we implemented, we connected this national solution with the Europe-Europe single digital

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gateway.

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And in this way, we avoid, as many other member states are doing now, we avoid to ask to the

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single administration to send a file like on Excel or something, stuff like that, to

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the European Commission about statistics.

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What kind of information we gather?

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Number of visits, very, very basic information, but useful.

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Number of visits, number of unique visits per web page, countries from which the user

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are visiting the web page, type of devices used, and the time spent on page.

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Very basic ones, but we have set up an automated way to send this information regularly to

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the European Commission.

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Nevertheless, this is the way the web analytics connect with other nodes of the Europe framework.

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And from until now, the statistics are related to web pages only, and from 2023, these statistics

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will be related to services online, which will be made available by the end of 2023.

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My presentation finished here, I thank you very much for your kind attention.

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I give the floor to Davide Porovecchio.

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Thank you, Claudio.

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I switch to my presentation, here we are.

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Well, good afternoon.

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My name is Davide Porovecchio, I'm the lead developer of Web Analytics Italia, the Italian

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national platform for web analytics in the public sector.

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WAI, pronounced Y, is the short name we use for Web Analytics Italia.

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Well, why am I talking about Web Analytics Italia?

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It is the project, now the platform, that brought us in-depth knowledge of Matomo.

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WAI is evolving, of course, and follow the evolution of Matomo as well.

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For example, one of the next steps in our roadmap will be to upgrade to version 4 of

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Matomo.

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Three main points about WAI.

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The first, as established by the Italian law, the collection of statistical data is mandatory

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for public bodies.

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The use of WAI, however, is not mandatory, but recommended, because a central collection

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point has many advantages, as we'll discuss in a moment.

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WAI, third point, is connected to two other national platforms.

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One is IndicePia, which is the directory of all the public administration, and the other

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one is Speed, the Italian digital identity system.

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When we started designing Web Analytics Italia, Matomo was the natural choice, because, as

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you already know, it is completely open source, can be extended with custom plugin and configured

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according to specific needs.

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In addition to all this consideration, Italian law requires public administration to use

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open source solutions when available, so we had no other choice than Matomo.

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The possibility to collect data in one central point was a strategic decision to allow national

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analysis and to address certain processes, such as the updating of guidelines for the

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design of public websites, as Claudio told before me.

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Now that the platform is quite stable, even if still in beta, we are planning an extensive

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analysis of the data collected to extract valuable information about the interaction

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of Italian citizens with public administration websites and, of course, the quality of the

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websites.

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Most of the administrations using Web Analytics Italia to monitor the traffic of their websites

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are small municipalities or schools.

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The ease of use and availability of an institutional solution allowed us to bring this organization

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on board with minimal effort.

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This is a first step toward our goal in the short term, as we wanted to spread as much

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as possible the diffusion of Web Analytics among Italian public administration.

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Okay, GDPR.

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It can be a concern, we know, especially for small organizations.

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The recent CNIL recommendation has confirmed that our choice to use Matomo was the right

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one.

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The guidelines of the Italian Data Protection Authority also point out that if we use Matomo

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with the proper configuration that anonymizes personal data, we can collect statistics without

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requiring explicit user consent.

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As you can see in this simple diagram, so we are switching to explain, I'm going to

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discuss now how we use Matomo, well, the discussion until now was about why we use Matomo.

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Well, as you can see in this simple diagram, our users interact with why, front-end, for

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logging in and for websites and user management, but they eventually switch to Matomo directly

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when they need to view dashboards.

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Why interacts with Matomo via API to perform the task requested by the user, and this interaction

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happens in the back-end.

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The tracking side is completely managed by Matomo with a configuration that I will discuss

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in a moment.

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This is the onboarding process for Italian public administration.

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Well, after logging in, the user selects an administration and the corresponding URL is

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retrieved from IndicePA, the directory of Italian administration.

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At this point, why creates a new website in Matomo and provides the tracking code to the

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user, so it can be included in the source code of the specific website.

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Only after the visit starts to be tracked, why we create a new account in Matomo, thus

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allowing access to the dashboard for the user.

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With this pattern, we can be fairly sure that the user has permission to modify the code

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of the institutional website listed in IndicePA for the selected administration.

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Single Digital Gateway was described by Claudio some minutes ago, and is a regulation of the

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European Commission that states, among other things, that each member state should collect

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statistics on visit to the pages that are part of the Your Europe network.

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Your Europe is a portal for European citizens looking for information rights, rules and

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procedures for their personal and professional activities within the European Union.

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The regulation requires that statistics for each page are transmitted using a country

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device matrix.

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Thanks to Matomo, we are able to easily build a system based on creating a segment for each

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URL device pair and then querying the API with the userCountry.getCountry method for

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each segment.

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The resulting data is then structured in format required and automatically sent to the servers

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of the European Commission.

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Well, our architecture of Web Analytics Italia is hosted within a cloud service provider

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that is made available to the Italian public administration.

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The Y platform is based on IS type services.

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Within our structure, we have installed a Kubernetes cluster that we use to orchestrate

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the different containers that make up the whole system.

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The only element outside of the Kubernetes cluster is the DBMS, which is installed on

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a dedicated virtual machine for performance reasons.

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For the portal component, which evolves faster than the other components, we have activated

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the continuous integration, continuous deployment system that allows us to stay up to date with

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the code in our GitHub repository.

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In the next slide, I'm going to discuss in more detail the different Matomo containers

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you can see now in this diagram.

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We have four different types of Matomo containers.

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Obviously, we use Qt tracking plugin.

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So the first one is the ingestion container, which only expose the Matomo dot PHP endpoint

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to the outside world and collect data and then queue them inside the Redis component.

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The workers containers not exposed to the outside world, which dequeue the data from

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Redis and load them into the database.

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Then the third kind of container is the web container and is it exposed to the outside,

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but only accessible by authenticated users, basically those coming from the web portal.

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And it's for dashboards and reporting in general.

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The last one is the API container, which at the moment only allow the visualization of

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widgets, but with some limitation that I will discuss in a moment.

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Okay about providing widgets to authorize the organization.

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In order to provide our users with the possibility of displaying widgets on their website without

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at the same time allowing the widgets to be included in any other website.

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We have adopted the two tire solution on the web server using a specific script.

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We add in the response to a request for a widget, a content security policy header with

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the value frame ancestors and the URL corresponding in Matomo to the site ID in the request.

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So the browser will show the frame only if embedded in the specified URL.

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In Matomo, this is the second tire, we then use a custom plugin that rejects all requests

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that do not contain the module equal widgetized parameter in the query string.

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To avoid rejecting valid requests coming from inside the widgetized frame, the plugin let

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them pass if they contain the string module equal widgetized inside the refer Http header.

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Some performance metrics, well at Web Analytics Italy, we now have 677 tracking websites.

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These websites belong to 590 public administrations and considering that in Italy we have about

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20,000 different administrations, we are still far from good coverage, but the project has

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already been quite successful and is growing fast.

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At the moment we are getting about 50 million visits per month for a total of about 140

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million page views.

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The incoming traffic to the ingestion component averages something like 200 transactions per

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second with peaks of up to 350 transactions per second.

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Our keeping job is currently our least performing component because it takes almost 12 hours

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to complete.

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Bear in mind, however, that 590 roll ups, one for each administration, must be added

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to the 677 websites, so we have more than 1,300 websites to process in their keeping

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job.

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Well, this finishes my presentation.

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I want to thank everyone for listening.

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All of what I've described is public and open source.

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Our two main repositories are on github.com, and the other one is the same but has the

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final part, wai-infrastructure.

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Now I leave the floor to Pierluigi Tassi from Emilia Romagna region who will discuss about

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another experience with Matuomo in the Italian public sector.

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Thank you.

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Sorry.

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Hello, everybody.

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Thank you.

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Thank you, Davide, for explaining your project.

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And thank you for joining because to explain to all the audience the big project you are

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doing for the entire Italian public administration.

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I'm speaking from Bologna, where you're situated in the region Emilia Romagna that is a smaller

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administration, a smaller area of administration.

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And the region is situated in the northern area of Italy, and it's counting four million

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and a half residents in an area, an important area.

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It's about 22 kilometers big.

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And it's one of the most developed regions in Italy, and it's a choice for others and

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a kind of light on administration of other regions.

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Our area is very important for economic growth and industrial growth and tourism.

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So we have a lot of products to eat, and you know Italians are very, very careful about

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food.

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So this is a big amount of food.

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But also it's a very good area of industrial growing about motorsports.

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Since ages, since tens of years, we developed a lot of very informed and very famous examples

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of very good industrial products.

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Because of this, the administration of the region must be aware, like the private sector,

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and so the administration must accomplish their business.

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It's a very hard duty because companies are always asking for good results.

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For this, because of this, we have started doing analytics a lot of time ago.

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It's more than time ago, 10 years ago.

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And nearly since 2013, we started using Pwik, now called Matomo.

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And the question was providing the privacy for the users.

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Just that.

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The only different product we can use was the Google Analytics, but we were not happy

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with it because if you follow the previous talk, it was explained that free services

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from private companies are always expensive in terms of privacy, it's a privacy cost.

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So in 2013, we migrated our system from a barely logs analytic measurement to a real

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web analytics software, because Pwik at that time was already giving a better amount of

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data, a better amount of data, because of its scripts, because it was open source, a

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very cost stable.

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That happened before the JDPR rules that come in 2018.

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And so we were already sensitive about this kind of problem of the privacy.

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And our database size is now about 100 gigabytes.

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And the most of the data is the report tables we are collecting since the start.

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We have a lot of data we collected since 2013.

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During the last two years, all the world had an emergency problem with the global, the

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problem of the social problem with the virus.

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And we started from a situation we can see here in the starting point where all the visits

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to our website were about sleeping, about like sleeping, but they weren't really sleeping.

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This is what our bigger amount of visits about this event was called the regional election

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day that happened in the middle of January of 2020.

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And then we had the problem with the emerging problem with the national security and the

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health of the people.

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At this time, Italy was the first country in Europe hit by the health problem.

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And Emilia-Romagna was one of the regions first hit.

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And so this was the amount of data we collected by people visiting our website looking for

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the source of the official information for their life.

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And this amount of data was also growing in the months later.

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And then we expected doubled the traffic on our websites during 2020 and during this year

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and this is not yet ended.

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And so I think we are going to get the same level of visitors.

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You see, you can see that the level it's really doubled in these two years.

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And that's because people was looking for information about their health.

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And also they discovered that our website is, all the websites we have are filled the

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body a lot of useful information.

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They weren't where I forgot to say, sorry, sorry for messing up with the slides.

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I'm very sorry.

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During that time, I was watching the analytics and I was careful about this small live recorder,

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visit recorder and it was like this meme, I was watching these numbers going on.

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This is now our installation.

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Our installation is based on two virtual machine who are behind there under load balancer.

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And we run the cron jobs for making reports every two hours.

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Every two hours we have a cron job.

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And this is the workload of the two instances.

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The blue line is the memory amount used by Matomo and the red line is the CPU load.

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This is smaller than the past because of the PHP 7 upgrade.

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And this wave is the average request per second.

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This situation is not really optimized as you've seen.

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You can run Matomo on containers and I think it's the best solution to do it.

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Because you can go with a cheaper configuration and spend less than needed.

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This is needed because we are in a situation where we are not aware how much spikes we

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can afford.

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But this configuration was enough to enjoy this roller coaster mountains.

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So let's go on the plugin development.

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We are contributing to Matomo and for the audience for more than five years.

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It's nearly 10 years long we are doing good with Matomo and the community.

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So you can see me sometimes in the forums helping and chatting with people.

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And during this time we managed to public two plugins.

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One of them is a plugin that makes a measurement of people coming from intranet.

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Your internal location is pretty configurable by the console, the administration console.

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And you can choose your sectors, your addresses and by simple digiting regular expression

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you can get this report.

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This is important because our internal colleagues wanted to make a measurement of internal audience

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and external audience on the websites.

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I forgot to say we are measuring more than 150 websites.

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And we have about 200 users managing and reading the analytics.

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And so you can find this plugin, this plugin you can find it on the Matomo marketplace.

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But also you can find this on the catalogue on the public administration catalogue in

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Italy.

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This is important because you say in the past, as you see, as you have seen in the past talks

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by Claudio, there's a lot of effort making the local administration publishing their

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software.

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When they are asked to publish open source software online and make it shareable with

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the public.

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And so this is part of our contribution and this part of contribution is also available

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to other public administrations also and also in the shop in the Matomo marketplace.

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The second plugin, the second plugin is not a dating plugin because I had a small amount

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of creativity in that day, but the name of this plugin is the user dates, it's not a

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dating plugin, but it means that you can control the user behavior inside the Matomo.

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You can omit them, you can avoid them making custom range reports because this kind of

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reports are bloating or overloading the application.

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So we chose to let them visit only pre-recorded reports and stay stick to there.

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To make this, you must accomplish a small modification of the user interface and so

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this plugin makes you do it.

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We have also a personal team we use inside, but I don't feel, I don't felt what was interesting

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because it's very easy to develop your plugin.

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During these days and during these years, I've said, we also contributed to the development

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of Matomo.

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In the darker box, you can find a small amount of pull requests I've asked in the past.

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And also, there are many, many issues I raised in the past.

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I think this kind of contribution is very important to the community and it's very

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important to the health of Matomo because it makes the audience, no, makes the core

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developers aware of the audience.

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Sorry for my bad English.

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And if you want to learn Italian, just joking, you can visit the Italian section of the forum,

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but it's not very crowded.

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It's only, it's just the Italian part.

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Also if you are engaged to Matomo somehow, I would like to suggest that you to participate

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a lot more on the forums and also participating, exposing your wishes and your problems on

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the issue on the GitHub.

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And for now, my presentation is ended.

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And now I think it's a good time to make a question and answer.

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So I would like to pass the live to Marcus and let's go with the question and answer.

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Thank you.

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And thank all of you three for the very nice presentation.

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So if anyone has any questions, please write them in the chat.

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There have already been some questions, but if I didn't miss any of them, I think most

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of them have already been answered.

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So but if there's any new questions, I'm just gonna wait once again a minute to see if anything

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pops up because it's late.

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Well during the speech, I was starting some questions from the audience.

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And one of them was a question for David.

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They asked if your service, Web Analytics Italia, is a fork of Matomo.

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And they also asked if you made also a personal team.

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And another question was, I don't know, and I think there are no many questions.

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If you have developed any plugin also.

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Thank you, Pierluigi, I just answered all the questions in the chat during your presentation.

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So I think there is no need to repeat my answers and to leave room if there are more questions.

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There's one question that just popped up, which is, have you seen any other countries

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contributing to Matomo as well?

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Well, I know other countries are using Matomo and I know also the European Commission is

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using Matomo, but I don't know if they are contributing in the sense of making plugins

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or participating in the community.

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Thank you.

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I think I'm going to call it once again.

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If there are any other questions, the chat is going to stay open and you can still ask

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questions there.

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Yeah, and with that, thank you once again for your presentations and have a great afternoon.

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Thank you.

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Thank you so much.

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Goodbye.