recording-subtitles/2021/Break Matomo/output.srt

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Okay, and with this, I would like to start the next talk.

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It is once again for Thomas Persson, like I said before, but just for the recordings.

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He's a business developer at Digitalist Sweden, and he has worked with tracking digital analytics

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since 2010, and has been a contributor to open source since 2007.

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And in this talk, how to break Matomo and also some inputs on how to fix it, Thomas

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will share his experience with us with running several large Matomo instances.

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As most people know, Matomo can be pretty slow when the data grows, and Thomas will

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share some of the biggest mistakes and also talk about how they manage them.

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And thank you.

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Please take it away.

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Thank you.

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So, yeah, sharing pains is usually good learning.

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And I hope you guys can ask a lot of questions, and, yeah, we will hopefully get some interaction

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going on as well.

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So this is actually based on my learnings, or our learnings, I should say, because it's

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not only me at Digitalist working with Matomo, of course, but some things we learned during

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the last four years when we focused pretty intense on maintaining Matomo for a lot of

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clients.

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So let's start off by doing the short intro.

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I'm a generalist, but in this case, I kind of had a background in the 90s where I actually

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worked with hosting and maintaining the servers that were really physical and heavy and large

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at that time.

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So that knowledge I've kind of brought with me during the years and actually got to use

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pretty intensively while learning and managing Matomo for our large clients.

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Did you listen to my colleague Holger yesterday that talked about how we technically maintain

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very large installations of Matomo just to get an idea of the size?

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I think we have databases that go above a bit of a terabyte of data, and we collect

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up to between 50 and 100 million actions per month stored in these databases.

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So they're quite big, and we maintain them in a setup using Kubernetes where we can scale

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things up and down.

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Obviously not the most standard setup, but I will not talk so much about Kubernetes today,

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more about the practical issues and the configurations that we can share with you guys.

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So this is a scenario that perhaps many of you have seen.

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We get different types of error messages or reports that are slow in Matomo, and obviously

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our users can be pretty sad when that happens.

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If you've been working with Matomo, you probably have these experiences over time.

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So my pro tips if you want to have this scenario is I have three main principle guidelines

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that you can follow if you want to have these problems.

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The first pro tips is to give your users in Matomo a lot of permissions from start without

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training them.

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This I can guarantee you, you will run into a lot of nice issues and problems.

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My second pro tips is to write bad applications and start tracking them in Matomo, and then

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of course blame Matomo for the problems that you end up having.

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We'll look in a bit more to this later on.

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And my number three pro tips is to let your IT department host Matomo without proper Matomo

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training.

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We'll also discuss a little bit in detail what this might lead to.

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Of course, I'm a bit in a joking mode here, but I'll try to give you some examples of

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why I give you these pro tips.

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So the first one about giving Matomo users too much permissions, Matomo is a quite complex

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tool.

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Of course, setting up tracking is something that requires quite a lot of skills in web

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development and also JavaScript, and you also need to know how the product works to do this

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properly.

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Otherwise, you will have bad data in your database and the reports will be hard to understand.

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Also creating segments or custom reports has to be pretty, you have to know what you're

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doing, so to speak, because they can actually kill your performance.

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I will give you examples of this later on.

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But also doing this wrong might lead to really, really bad user experiences because you need

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to know what you are doing and what you're showing to your users.

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So you should be really careful about giving away permissions and make sure that users

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that can create segments, for instance, know what they're doing.

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The last one, or the second one, write bad applications and blame Matomo for the issues.

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So this is actually something you need to be aware of that Matomo is just a stupid system.

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Whatever you send to Matomo will be eaten by this system.

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So you can't really fix things that is broken in your application or actually can, and I

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will give you some examples of that, but you need to have the mentality of understanding

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that Matomo is just a stupid system.

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So if you send bad data into Matomo, this could be personal data or whatever, Matomo

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will just eat that and you will store it and you will have problems in different ways.

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The two most important things to manage properly are URLs and titles because these two will

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always be just stored in Matomo when we send it.

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And URLs is actually pretty important to manage in a large installation in particular.

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So the third guideline, then, let your IT department host Matomo without proper training.

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So this goes for many systems, not just Matomo, but why it fails.

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And I actually have lots of experiences with it.

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We help a lot of Matomo clients and they often approach us because they want help with implementing

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tracking or understanding the application.

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But usually I spend about a week with the IT department in the beginning just to fix

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things that hasn't been properly set up or taken care of.

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Because maintaining Matomo or any application actually requires you to know the application.

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It's not enough to just set up a server and install the software and then you're ready.

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And Matomo is really, really a tool that you need to know to maintain properly because

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it needs constant updates and testing comes with that.

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When we have a new release of Matomo, you really need to test this and know and understand

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what was actually installed and how will that affect our instance of Matomo.

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Even though we do this 24-7, we work with Matomo and learn, we still have problems when

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there are new updates because you don't always know exactly what will happen in your Matomo

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environment.

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And this is, of course, since it's a complex environment, you have plugins, you have different

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integrations and so on and every setup is unique.

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We need to have constant monitoring in place and monitoring in this case is not only about

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does Matomo respond, it can be monitoring individual reports or monitoring your database

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or monitoring for errors really connected to Matomo.

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This is also something you need to learn over time.

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Constant optimization, your database will probably grow.

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I will show you examples of that and that means you will continuously need to optimize

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and again, constantly change your configurations depending on the needs of your users.

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So again, feel free to do this internally but make sure that the people that is taking

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care of Matomo has this as their focus.

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It's a huge difference to just set up a server and install a software and maintaining an

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application properly.

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So let's look into some of the more specific problems that are related to users.

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I talked a little bit about segments and custom reports because these both affect the aggregation

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in Matomo.

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Aggregation is the jobs that happens under the hood to produce the fast reports in the

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interface.

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So if you go to the page views report, that is actually an aggregation of the raw data

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and to produce that, there are jobs running under the hood in Matomo and they will require

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more server power.

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So every time you create a new segment or a custom report, you actually add a new job

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to Matomo to perform.

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I've seen recommendations in the community and we try to have these recommendations

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as well to not set up more than a hundred segments for a site and a hundred segments

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to be honest can be quite a lot for your service to maintain as well.

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So yeah, keep that in mind.

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One thing we learned really, really the hard way is that if you create segments in Matomo

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and you use these kind of wild card questions in your definitions, they have a large impact

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on your database performance because what happens is you see the SQL query that is created.

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This is not the exact query, but it's just an example.

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The important part is the search string at the end.

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When you send a query like that, which happens if you use the contains setting is that we're

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not able to use indexes in Matomo and when you create segments, these queries goes to

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one of the largest tables in the Matomo database and indexes is a way to make queries faster

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basically in MySQL.

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But these type of queries cannot use indexes.

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So that means that they have to do a full table scan, which is kind of technical definition

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here and that will really, really kill your performance if you have a lot of data.

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We're talking about minutes to run SQL queries if you have a large database instead of maybe

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seconds if you have a proper index in place.

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So the impact here can be massive and especially if you have a lot of these segments in place

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on a large database.

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So instead, you should try to change your segments into using starts with, for instance.

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If you do that, your query will be different and MySQL will actually be able to perform

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these queries a lot faster.

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So it's quite important actually on a large data set to manage this.

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Yes, so with this in mind, make sure that only users with this knowledge can create

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segments.

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And this will also lead to that we avoid bad configurations because I see a lot of users

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that actually use segments in the wrong way.

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I won't go into too much about that, or I can.

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The example is if you want to filter out pages for a specific section of your site, I often

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see users creating segments for this because they misunderstand how segments work.

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This is a way to create a bucket of users matching certain criteria.

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So even though you will filter out page views for that particular section, you will also

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filter out page views for other sections that the users match in your segment criteria matched.

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So yeah, different thing.

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So yeah, one thing I often see is also that users that create segments, you can do it

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on a personal level.

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So only you see the segment.

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As an administrator and particularly on sites with a lot of users, I can see that sometimes

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there are up to ten segments that are almost the same thing because users create them under

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the hood.

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And this is also bad because that means ten jobs are running under the hood when you might

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only have needed one of them.

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So yeah, keep that in mind.

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And of course, this leads to avoiding performance issues.

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Also this is a nice one.

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Look into the global ini.php file on your server and make sure you can actually set

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this is the user role needed to add segments in Matomo.

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So I think that the default one is view here and that means that basically any user in

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your Matomo instance can create segments.

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So make sure to make it admin or super user or write or whatever your organization matches.

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So that's the good thing to look into.

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All right.

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So what about bad applications?

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Well, one thing that is really important for performance is to keep the number of URLs

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down.

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And the thing here is that if you, for instance, send, Matomo can't differ between uppercase

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and lowercase.

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So if you have a page that will report sometimes with an uppercase and sometimes with a lowercase,

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Matomo will handle that as two different URLs.

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So make sure to always send lowercase URLs.

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Make sure to not send URL parameters if you can avoid that because that will also create

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unique instances of URLs, meaning the jobs in Matomo needs to process every URL unique.

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Also some CMSs sometimes send trailing slashes.

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The example here is MyPage and that will not be the same as MyPage with an ending slash.

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Another common thing that you might want to avoid is, for instance, if you have an issue

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number with unique URLs containing numbers, you might want to look into anonymize this

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so that you don't store unnecessarily page views.

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So yeah, what I usually do is that I create, actually we show you a script that can do

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this later on, but sometimes you have an issue URL and you can end up with thousands of unique

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page views or unique URLs, but no one will never look at the unique page view for that.

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So anonymize them is actually good for performance and probably also for the analytics part to

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understand the site.

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So one way to do this, this is custom JavaScript that I've added to the site.

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It's a variable.

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So what you can do here is that you create the URL cleanup and in this example, I started

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off like I'm reading the URL from the browser and making it lowercase.

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The second one will remove trailing slashes, then I have an example of how you can anonymize

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an order ID.

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So if you have an URL saying order one, two, three, four, five, six, this will become order

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slash order page.

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And the way you use this then is you go to your page view and you use this variable in

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your custom URL and by doing so, you can actually clean your site and this is also a good way.

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If you have problematic applications, this kind of JavaScript can actually help you to

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anonymize and remove personal data if you find those kind of issues.

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So maybe you have an application that shares personal identification numbers or email addresses

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from clients or whatever.

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I've seen tons of that examples there.

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You can actually use this kind of an URL to clean things.

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Another thing that I often see and some CMS systems are really terrible here.

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So a good URL structure looks something like this.

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You have maybe URLs following your menu structure or other types of categories and you have

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a clear structure in your URLs.

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And since Matomo is a stupid system, it will just take the URLs as you send them to Matomo.

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A bad example is if your CMS will have this kind of structure.

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This is also bad if you're into SEO, of course.

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But the point here is like if you go to your page views report, you will see something

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like this if you do a nice URL structure.

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You will have aggregated numbers matching your sections.

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So this is really a nice way to or a nice feature of having nice applications.

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You can actually if you have problems, you can actually fix some problems in this one.

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So sometimes I've seen applications where we have multiple URLs for the same page, which

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is obviously bad.

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Then you can add those things into this URL cleanup JavaScript as well and maybe make

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sure that they are reporting under the same URL in your or in Matomo at least.

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There are lots of ways we can help here.

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All right.

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So let's look into optimizing Matomo from a more of a server perspective.

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So some common issues in Matomo is that our transitions report is slow if you use that

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one.

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Custom date ranges are slow because what happens if you use a custom date range is that you're

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actually querying the raw data.

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The visitor log obviously is something that can be slow.

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Sometimes you can see that today's data is not coming in as quickly as you would like

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to.

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Maybe you don't see data for today until the evening or whatever, or users get 500 errors

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or timeout errors or things like that.

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There's no general solutions here, but if you have a lot of these and this is quite

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common if your data grows, you might want to look into your server configurations.

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First of all, look into the general guidelines.

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Always start there to see if you're, are you even following the basics before you go into

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maybe my more advanced recommendations later on.

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In general, you need to understand that Matomo is a PHP application and we usually refer

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to that as a LAMP installation.

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That means we have an Apache web server.

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We have MySQL and we have PHP.

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Those are the basic main components.

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There are more and you can actually change Apache to Varnish or some other web server

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and MySQL can be MariaDB, so don't take it too much of a, yeah, it can vary.

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But when you optimize these, you need to understand what kind of needs these systems have.

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So normally Apache is a very CPU intensive system, meaning what you can optimize there

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is usually threads and sometimes a bit of a memory, but you can optimize how you use

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the CPU.

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MySQL is usually memory and disk intensive, so make sure to have fast disks and then you

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can often tweak MySQL variables and this is actually one thing when I talk to IT departments

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that has been trying to maintain Matomo, they usually install the database in kind of the

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default setup that comes with MySQL and that is probably the easiest way to make your Matomo

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server slow because if you know MySQL, you can optimize I think over 200 variables.

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You shouldn't, but you can, but MySQL application like Matomo that is very database intensive

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really, really needs a lot of optimizations and there are great tools to help you with

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that.

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PHP is of course super important and for that we usually use the memory and super important

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to cache PHP because PHP is a language that will reprocess every page every time you see

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it basically or every time a function is loaded, it's actually processed unless you use caching.

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So caching is key when it comes to PHP.

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One thing that is super nice and particularly on larger installation is to use the Q tracking

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plugin which will offload your database significantly and also give you features such as you can

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restart your Matomo installation without losing data.

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I really encourage you to look into this one if you haven't already.

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You can also configure tons of things in Matomo.

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I linked to this little file on matomo.org.

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I'm going to show you that actually.

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Let's open that file just to give you an impression but in your Matomo installation you have a

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file called global.ini.php.

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This one is actually from GitHub but just to give you an idea how much you can actually

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configure on your Matomo server or your particular Matomo instance, you can tweak a lot of things

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and this is great because it means we can adopt Matomo in tons of ways but it also means

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that you can get problems if you don't know what you're doing.

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So one thing you usually want to have control of is the number of rows that you allow in

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different reports.

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From a user perspective you normally want to tweak this upwards because I think the

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default is that you show only 500 URLs in reports.

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If you have a lot of URLs you obviously want more than 500 but setting them too high and

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that means affecting performance.

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Auto scanning of forms if you use the form analytics plugin is something you should be

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really careful with that can make your database grow.

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So keep an eye on how long you store your raw data.

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This is normally something you should know when you start but sometimes people don't

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have a clue what that is because that means the database is growing a lot.

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And also be a bit careful with plugins because plugins will consume a lot of memory and if

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you don't need them don't install them.

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Yes MySQL, yeah this is actually something we learned.

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We are using MariaDB and what we learned is that there are actually features in Matomo

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that use functions in MySQL that are not available in MariaDB.

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So if you're having a large database you might run into problems.

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If you want to know the details I think Jorge, my colleague linked to those issues at Matomo

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but one thing on a large database at least you need to keep an eye on the database size.

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You can use tools like Tuning Primary or MySQL Tuner to get the insights and one thing we

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also learned is that over time the number of tables in Matomo will grow.

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So you might want to check these configuration options or actually configuration variables

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in MySQL because if you don't adjust these according to your database you might have

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performance issues.

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There are also optimizations that you can do to make transition reports faster.

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So there is some FAQ there.

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Every Matomo installation is quite unique.

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So I wouldn't recommend you to just apply every index for databases that you find.

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You should really try them and test how they affect your installations.

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Indexes can grow your database quite a lot and you should do this with care.

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This is obviously something you can look into and test.

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Another thing that is quite common is that if you have a lot of segments and custom reports

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you might want to start looking into how to optimize the archiving that happens under

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the hood.

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One thing we've been doing is that if a client has a lot of websites normally there is only

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one or two websites that have a lot of data and a lot of segments and the other websites

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in the installation are usually small.

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So one good thing is actually to separate these into different jobs meaning one job

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that might be heavy and take a lot of time will not affect the smaller sites.

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So having two jobs you can just do this, skip ID site number one, then force ID site equals

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one on the other job and that will offload or actually give faster reports for the small

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sites.

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Another example is to separate so that you run segments separately.

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That means that if you're not applying a segment those jobs might be faster but then you might

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have other segments that might take time if someone configured for instance segments containing

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wildcards that takes a lot of time you can actually separate these into specific jobs.

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Maybe these reports will take hours to process but the other segments will respond faster.

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So that's something you can look into and start tweaking.

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Another example is that you want to start optimizing your archiving processes.

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You can actually use these flags like concurrent request per website or concurrent archivers

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and you can also start leveraging with the PHP memory that an archive can consume.

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But this is really something you should know what you're doing before trying or you can

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try it and see and learn.

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One thing that I've been doing is that I've actually created a plugin.

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To warn you a bit this is actually a plugin I wrote to learn how to write plugins.

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So it's maybe not the most beautiful code I ever written but it's been a good learning.

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But what it actually does is that it adds some reports to my Matomo installation.

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So under the hood I can go in and get a few recommendations.

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So I have these performance tips for instance that will give me some insights on how my

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database feels and I'm doing some calculations on how my MySQL database is performing and

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in this case for instance we're not really following the recommendations on how to configure

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Matomo.

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This is a database setting that we should change and I also linked to a recommendation

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for Matomo.

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So yeah this is something I've been improving over time and we actually use it in our database

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to get some feedback.

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Another thing I recently added is regarding these segments.

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I wasn't logged in.

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I will fix that.

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I can't actually because this one requires me to be on a VPN so we won't do that.

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But I actually created a list of problematic segments.

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So segment containing wildcards.

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You can go to this repository and download it and please give feedback.

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Maybe you want to help to contribute to make it to follow the coding guidelines on Matomo.

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But basically I have created some ways to easily get status variables and things like

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that.

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What else?

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We have time for questions.

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Thank you.

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We have one question which is would you be interested in publishing the DB health plugin

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on the marketplace?

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Definitely.

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But I need some help.

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Maybe Lucas can help me to contribute.

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But I would definitely be interested in doing that.

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It's already free to download so I guess if Lucas help out it would be nice.

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You might look into it.

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So if there are any other questions feel free to ask them.

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I'm just going to give a few moments for that.

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All right.

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So no new questions.

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It seems great.

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Someone's typing.

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Yeah.

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Just a few more seconds maybe.

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I mean as always the chat stays open.

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So maybe if you see a question later you can answer it then.

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But with that for now I think I want to thank you again.

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I mean you're going to have another talk I think next hour but have a great day until

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then.

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Yeah.