1 00:00:00,270 --> 00:00:07,650 the okay now all looks good thank 2 00:00:07,650 --> 00:00:10,410 you for joining us today frederick the 3 00:00:10,470 --> 00:00:14,640 floor is yours thanks so much everyone 4 00:00:14,640 --> 00:00:16,140 for being here my name is phil 5 00:00:16,530 --> 00:00:19,290 and i'm going to talk about the 6 00:00:19,350 --> 00:00:20,160 matter among convert 7 00:00:20,160 --> 00:00:22,590 option route to musician to date 8 00:00:24,270 --> 00:00:26,970 just to as a reminder you are 9 00:00:27,090 --> 00:00:30,510 able to tune the chatroom onto a 10 00:00:30,510 --> 00:00:33,120 metal wall comes to the department site 11 00:00:33,660 --> 00:00:36,690 just go into the into the talk 12 00:00:37,020 --> 00:00:38,910 card and new ability to join to 13 00:00:38,910 --> 00:00:39,210 there 14 00:00:40,350 --> 00:00:42,810 the chest to two if you if 15 00:00:42,810 --> 00:00:44,160 you ever got some questions i can 16 00:00:44,160 --> 00:00:44,580 answered 17 00:00:46,800 --> 00:00:48,420 okay so here's what we're going to 18 00:00:48,420 --> 00:00:49,770 talk about today first of all i'm 19 00:00:49,770 --> 00:00:51,930 going to introduce myself then we're going 20 00:00:51,930 --> 00:00:54,330 to talk about the prerequisites for me 21 00:00:54,390 --> 00:00:57,390 condition rated tradition with metal then we 22 00:00:57,390 --> 00:00:58,980 will talk about how you can find 23 00:00:58,980 --> 00:01:02,130 your first optimization high to use then 24 00:01:02,130 --> 00:01:04,769 how you can prioritize these harnesses using 25 00:01:05,010 --> 00:01:05,670 some c 26 00:01:05,760 --> 00:01:08,700 part of frameworks and how you can 27 00:01:08,700 --> 00:01:11,160 use matter more buicks analytics features in 28 00:01:11,160 --> 00:01:14,854 the process how to write your testing 29 00:01:14,854 --> 00:01:16,260 that both of his and how to 30 00:01:16,260 --> 00:01:18,090 make your head and he tests using 31 00:01:18,180 --> 00:01:20,100 maternal system features 32 00:01:23,010 --> 00:01:27,480 so with digital analytics and crm consultant 33 00:01:28,620 --> 00:01:31,890 i've been working with several companies and 34 00:01:31,890 --> 00:01:34,020 several organization independent settle 35 00:01:35,250 --> 00:01:38,225 i i am specializing developers open source 36 00:01:38,225 --> 00:01:40,170 for the is for about two years 37 00:01:40,170 --> 00:01:40,560 now 38 00:01:41,460 --> 00:01:45,690 and i also was a peter the 39 00:01:45,694 --> 00:01:50,910 technical director about from of digital marketing 40 00:01:50,910 --> 00:01:54,186 master so i'm quite used to teaching 41 00:01:54,200 --> 00:01:55,650 and building can 42 00:01:57,690 --> 00:02:00,330 teaching programs here you can find lining 43 00:02:00,330 --> 00:02:03,270 up being tiny if you are interested 44 00:02:04,470 --> 00:02:08,400 okay so what do we need to 45 00:02:09,000 --> 00:02:11,610 to do conversion rate optimization with matin 46 00:02:12,960 --> 00:02:14,640 the first thing we need to do 47 00:02:14,670 --> 00:02:17,610 is to define what performance is so 48 00:02:17,610 --> 00:02:20,400 i have a definition here her performance 49 00:02:20,460 --> 00:02:23,760 expresses the level of achievement puppy object 50 00:02:23,760 --> 00:02:24,540 is person 51 00:02:26,250 --> 00:02:30,750 so here's really something important to the 52 00:02:30,750 --> 00:02:32,610 people to to know what we're talking 53 00:02:32,610 --> 00:02:36,030 about because we are talking about something 54 00:02:36,030 --> 00:02:37,950 which is performances it's really important to 55 00:02:37,950 --> 00:02:40,410 know what we are meaning would be 56 00:02:40,410 --> 00:02:41,280 safer from us 57 00:02:42,510 --> 00:02:46,020 so now you need to define the 58 00:02:46,080 --> 00:02:48,120 objectives which means the business goal 59 00:02:49,770 --> 00:02:51,270 first of all going to to give 60 00:02:51,270 --> 00:02:53,490 you an example you may want to 61 00:02:53,490 --> 00:02:55,050 increase the part of people whom you 62 00:02:55,052 --> 00:02:57,780 purchase one of your products sharp and 63 00:02:57,840 --> 00:03:01,680 commerce websites and then you need to 64 00:03:01,680 --> 00:03:03,900 define the level of achievement which means 65 00:03:03,930 --> 00:03:06,390 the indicators the trestles and the seconds 66 00:03:06,750 --> 00:03:08,790 so for instance for the ecommerce 67 00:03:09,390 --> 00:03:11,640 conversion rate the pain de coteau gear 68 00:03:11,700 --> 00:03:14,367 ecommerce conversion rate we could decide that 69 00:03:14,367 --> 00:03:16,530 this result is two persons and we 70 00:03:16,530 --> 00:03:19,050 could decide that distressful is for all 71 00:03:19,080 --> 00:03:23,100 users and to keep going through this 72 00:03:23,370 --> 00:03:26,970 process we will use her two main 73 00:03:26,970 --> 00:03:28,710 talks the first one is the kpi-jci 74 00:03:28,710 --> 00:03:29,340 from work 75 00:03:29,850 --> 00:03:31,230 and the second one was the miserable 76 00:03:31,230 --> 00:03:32,460 clan and the tabletten 77 00:03:34,440 --> 00:03:37,800 when you want to do optimization on 78 00:03:37,890 --> 00:03:40,440 and then it seeks to slight matter 79 00:03:40,440 --> 00:03:42,090 on you you'll need to have 80 00:03:44,130 --> 00:03:47,190 as many data as possible to to 81 00:03:47,190 --> 00:03:49,440 have a granted analysis so it's really 82 00:03:49,440 --> 00:03:52,350 important to have a proper tax planning 83 00:03:52,410 --> 00:03:53,670 proper keep you out from 84 00:03:55,410 --> 00:03:58,530 so what is atp iii framework 85 00:04:00,120 --> 00:04:04,950 basically it's a document that explains how 86 00:04:04,950 --> 00:04:08,520 you're going to measure performers through different 87 00:04:08,520 --> 00:04:11,370 level of engagement from the user point 88 00:04:11,370 --> 00:04:11,610 of view 89 00:04:12,720 --> 00:04:14,580 hope you start you always start with 90 00:04:14,580 --> 00:04:18,089 your business goal and in the scope 91 00:04:18,089 --> 00:04:21,149 of reach the first level of engagement 92 00:04:21,450 --> 00:04:23,160 you want to increase the visibility of 93 00:04:23,160 --> 00:04:26,610 your sights on the level engagement you 94 00:04:26,610 --> 00:04:28,830 want to increase the number of qualified 95 00:04:28,830 --> 00:04:31,890 users on the weapon the platforms you 96 00:04:31,890 --> 00:04:32,790 may also want to 97 00:04:32,880 --> 00:04:35,280 engage the audience and you may want 98 00:04:35,280 --> 00:04:37,560 to divert the visitor base within the 99 00:04:37,560 --> 00:04:39,780 digital ecosystem if you have several websites 100 00:04:39,780 --> 00:04:40,230 or apps 101 00:04:41,310 --> 00:04:43,410 on the conversion level you want to 102 00:04:43,410 --> 00:04:45,900 facilitate to unlock the realization of actions 103 00:04:45,900 --> 00:04:48,330 having a direct impact on the business 104 00:04:49,020 --> 00:04:51,240 and on the advocacy that you may 105 00:04:51,240 --> 00:04:53,190 want to maintain and develop the relationship 106 00:04:53,280 --> 00:04:55,500 create the site's audience increase the number 107 00:04:55,590 --> 00:04:57,270 of contests in this jar empty up 108 00:04:57,420 --> 00:04:59,850 visitors on social networks and then the 109 00:04:59,910 --> 00:05:01,440 interactions on the community 110 00:05:01,440 --> 00:05:05,280 pity her on social networks so for 111 00:05:05,310 --> 00:05:07,378 each of these business goal posts you 112 00:05:07,378 --> 00:05:10,170 will honor the gpl level which means 113 00:05:10,260 --> 00:05:14,250 macro indicators you have you define certain 114 00:05:14,250 --> 00:05:16,620 indicators so for instance for reach and 115 00:05:16,620 --> 00:05:19,260 increase the visibility of websites you want 116 00:05:19,260 --> 00:05:20,970 to increase traffic volume 117 00:05:21,660 --> 00:05:22,980 then you have the description of the 118 00:05:22,980 --> 00:05:25,320 metric you have the matter moon at 119 00:05:25,320 --> 00:05:27,773 which you have the threshold and you 120 00:05:27,780 --> 00:05:28,740 have the source 121 00:05:29,820 --> 00:05:31,740 so here we are going to take 122 00:05:31,740 --> 00:05:33,930 a look at this part here but 123 00:05:33,930 --> 00:05:37,080 it's really it's really important to have 124 00:05:37,800 --> 00:05:41,490 all the levels of customer engagements so 125 00:05:41,490 --> 00:05:43,980 that you know if you have your 126 00:05:43,980 --> 00:05:47,220 preferences is good or nuts for instance 127 00:05:47,220 --> 00:05:49,890 on a monthly basis and surely 128 00:05:49,950 --> 00:05:52,500 also you can see that sometimes you 129 00:05:52,500 --> 00:05:54,210 have a matter more as the main 130 00:05:54,210 --> 00:05:56,340 source of data and you'll also sometimes 131 00:05:56,356 --> 00:05:59,370 have external tools such as as your 132 00:05:59,370 --> 00:06:01,560 tools and sometimes social media 133 00:06:04,860 --> 00:06:08,730 on this document there are some things 134 00:06:08,790 --> 00:06:12,090 that are missing but i just wanted 135 00:06:12,090 --> 00:06:13,410 to show you a big picture of 136 00:06:13,410 --> 00:06:15,510 it what is missing is the segment 137 00:06:15,900 --> 00:06:18,000 and what is missing is also the 138 00:06:18,030 --> 00:06:20,280 calculation of the indicator 139 00:06:23,670 --> 00:06:26,820 what you need after that is to 140 00:06:26,910 --> 00:06:29,250 the measurement plan and the measurement plan 141 00:06:29,250 --> 00:06:31,260 is to document where you explain 142 00:06:32,640 --> 00:06:34,920 what are all the actions you're going 143 00:06:34,920 --> 00:06:38,070 to track with metamorph mainly using 144 00:06:39,120 --> 00:06:41,692 even tax so for instance here you 145 00:06:41,700 --> 00:06:44,130 have the page template and all the 146 00:06:44,130 --> 00:06:46,590 actions that the users can do on 147 00:06:46,710 --> 00:06:49,920 the specific pitch templates the type of 148 00:06:50,010 --> 00:06:52,290 attack he sure you're going to use 149 00:06:53,010 --> 00:06:54,270 in order to move and then the 150 00:06:54,270 --> 00:06:57,270 pocketed tour of your event category action 151 00:06:57,750 --> 00:06:58,290 and name 152 00:06:59,490 --> 00:07:02,280 says this is a really important also 153 00:07:02,280 --> 00:07:05,220 because we are talking about kitty eyes 154 00:07:05,220 --> 00:07:07,138 me which means we're talking about indicators 155 00:07:07,138 --> 00:07:09,030 that we will give to the top 156 00:07:09,030 --> 00:07:11,340 management but sometimes you are also 157 00:07:12,600 --> 00:07:14,520 marketing teams that want to 158 00:07:15,720 --> 00:07:19,230 they increase their level of engagement and 159 00:07:19,235 --> 00:07:22,170 their level of some events some realization 160 00:07:22,170 --> 00:07:24,360 of events so it's important that list 161 00:07:24,360 --> 00:07:26,580 everything here in that you can have 162 00:07:26,580 --> 00:07:28,530 that in your matomo instance 163 00:07:31,410 --> 00:07:33,151 and once you have your permission and 164 00:07:33,151 --> 00:07:35,610 plan then you can go on and 165 00:07:36,030 --> 00:07:38,760 write down your tagging plan and here 166 00:07:39,240 --> 00:07:41,283 this is the technical part where where 167 00:07:41,370 --> 00:07:44,040 you tell her the dev teams what 168 00:07:44,040 --> 00:07:46,320 type of coach to push on the 169 00:07:46,320 --> 00:07:48,870 page so here we have the data 170 00:07:48,875 --> 00:07:49,920 layer for the 171 00:07:50,520 --> 00:07:52,860 events and here you can see the 172 00:07:52,860 --> 00:07:54,780 tracking code and all that the different 173 00:07:54,780 --> 00:07:57,210 town veterans that are pushed to them 174 00:07:58,230 --> 00:07:59,580 to load the data there 175 00:08:01,680 --> 00:08:04,110 and then last but not least you 176 00:08:04,110 --> 00:08:07,290 also have to add otho that different 177 00:08:07,290 --> 00:08:09,360 values for you we will be using 178 00:08:09,360 --> 00:08:11,400 as some custom dimensions 179 00:08:12,630 --> 00:08:15,030 this is really important also to to 180 00:08:15,030 --> 00:08:17,670 add a really granular analysis and two 181 00:08:17,670 --> 00:08:21,420 people to segment all your optimizations 182 00:08:24,810 --> 00:08:27,840 okay now you have sure katie i 183 00:08:27,840 --> 00:08:29,670 from work you have your tagging plan 184 00:08:30,720 --> 00:08:33,480 you can start with mason so we 185 00:08:33,630 --> 00:08:36,900 defined what performance is not what we 186 00:08:36,900 --> 00:08:39,480 are going to do is define what 187 00:08:39,480 --> 00:08:43,289 conversion rate optimization is the name of 188 00:08:43,289 --> 00:08:45,510 what we are doing you are probably 189 00:08:45,510 --> 00:08:50,130 new search engine optimization all kind of 190 00:08:51,420 --> 00:08:55,350 stuff doing optimization but the it's it's 191 00:08:55,350 --> 00:08:58,050 quite specific here because cr one is 192 00:08:58,050 --> 00:09:00,090 sir i have a definitional so it's 193 00:09:00,090 --> 00:09:02,370 the practice of increasing the percentage of 194 00:09:02,370 --> 00:09:04,590 user who perform the desired action on 195 00:09:04,590 --> 00:09:06,780 the website but i have a problem 196 00:09:06,780 --> 00:09:11,010 with this definition because acumen example below 197 00:09:11,880 --> 00:09:14,970 if you increase have if you suddenly 198 00:09:15,210 --> 00:09:17,160 drops of salt if you drop the 199 00:09:17,160 --> 00:09:20,940 prices by power same ninety percent you 200 00:09:20,940 --> 00:09:24,750 will have a really good impact positive 201 00:09:24,750 --> 00:09:27,540 impact on your conversion rates but that's 202 00:09:27,540 --> 00:09:30,390 not what you want because only increasing 203 00:09:30,390 --> 00:09:31,200 the conversion rate 204 00:09:31,290 --> 00:09:32,280 is is not enough 205 00:09:33,441 --> 00:09:35,820 i think we should talk about conversion 206 00:09:35,850 --> 00:09:39,810 volume and value optimization in not only 207 00:09:39,810 --> 00:09:42,060 conversion rate optimization 208 00:09:45,330 --> 00:09:45,840 okay 209 00:09:47,220 --> 00:09:49,110 now we have defined what we will 210 00:09:49,110 --> 00:09:51,750 be doing help how can we find 211 00:09:51,750 --> 00:09:54,930 our first optimization ideas i took the 212 00:09:54,960 --> 00:09:59,040 example of an ecommerce website because this 213 00:09:59,040 --> 00:10:01,770 is really an example where we're talking 214 00:10:01,770 --> 00:10:05,190 about money so performance here is already 215 00:10:05,400 --> 00:10:06,360 simple to understand 216 00:10:07,692 --> 00:10:10,145 when you have your indicators you can 217 00:10:10,145 --> 00:10:13,505 compare the metrics between the different segment 218 00:10:13,565 --> 00:10:16,415 and the audiences for for instance we 219 00:10:16,415 --> 00:10:20,285 decided that our average conversion rate should 220 00:10:20,285 --> 00:10:22,115 be that say two percent 221 00:10:23,225 --> 00:10:25,715 and when we compare the conversion rates 222 00:10:26,315 --> 00:10:30,785 by mobile desktop tablet we see that 223 00:10:30,785 --> 00:10:34,295 there are huge differences so now we 224 00:10:34,295 --> 00:10:38,795 should ask ourselves questions which will be 225 00:10:38,825 --> 00:10:42,515 why is there such differences between devices 226 00:10:43,595 --> 00:10:45,335 being in the real world we knew 227 00:10:45,335 --> 00:10:46,925 that most of the time 228 00:10:47,947 --> 00:10:48,665 people 229 00:10:49,895 --> 00:10:52,925 made their first visits with a mobile 230 00:10:52,925 --> 00:10:55,925 device and then finished the audio on 231 00:10:55,985 --> 00:10:59,195 a laptop or desktop but cheerful the 232 00:10:59,195 --> 00:11:02,105 example we will assume that people start 233 00:11:02,105 --> 00:11:05,015 their session that visits on the device 234 00:11:05,075 --> 00:11:08,165 and finish or don't finish to the 235 00:11:08,615 --> 00:11:09,155 purchase 236 00:11:10,055 --> 00:11:12,065 process so here we see a huge 237 00:11:12,065 --> 00:11:14,615 difference between desktop and mobile 238 00:11:16,235 --> 00:11:18,395 what should we do we should go 239 00:11:18,485 --> 00:11:21,215 and looking to the e commerce says 240 00:11:21,215 --> 00:11:23,375 for them to see if we a 241 00:11:23,375 --> 00:11:27,185 freaking see any difference in the checkout 242 00:11:27,185 --> 00:11:29,615 steps between the different devices 243 00:11:30,965 --> 00:11:34,505 so what you're going to do is 244 00:11:34,595 --> 00:11:36,245 you are going to go in the 245 00:11:36,265 --> 00:11:39,245 funnel records and she got the different 246 00:11:39,245 --> 00:11:42,185 steps so here is her potent application 247 00:11:42,365 --> 00:11:45,935 sign up payment and conversion 248 00:11:47,015 --> 00:11:48,785 and what you want to do here 249 00:11:48,785 --> 00:11:50,975 is to use segments moving matter more 250 00:11:51,305 --> 00:11:53,165 and see if you see any difference 251 00:11:53,315 --> 00:11:56,405 and if you see any difference then 252 00:11:56,495 --> 00:12:00,335 you may want to try to optimize 253 00:12:05,045 --> 00:12:06,995 if you see a huge dude smooth 254 00:12:07,025 --> 00:12:11,555 for instance at the payment information step 255 00:12:12,365 --> 00:12:14,885 let's say for mobile users you may 256 00:12:14,885 --> 00:12:18,695 want to investigate further but this is 257 00:12:18,695 --> 00:12:20,885 not what we're going to do now 258 00:12:21,365 --> 00:12:21,545 bitch 259 00:12:21,545 --> 00:12:23,915 because we're going to see that step 260 00:12:24,005 --> 00:12:26,465 four how to use matter what your 261 00:12:26,465 --> 00:12:29,645 accent features not we're going to to 262 00:12:29,645 --> 00:12:33,695 continue and talk about conversion rate optimization 263 00:12:33,755 --> 00:12:34,475 frameworks 264 00:12:35,735 --> 00:12:38,645 because we need to structure our approach 265 00:12:39,515 --> 00:12:41,525 to ego transitioning we could do what 266 00:12:41,525 --> 00:12:44,525 we call your mystic analysis 267 00:12:45,905 --> 00:12:48,155 just to have two words about what's 268 00:12:48,185 --> 00:12:50,615 yours to candidates is is just you 269 00:12:50,645 --> 00:12:53,345 go through your websites through your congressional 270 00:12:53,345 --> 00:12:56,225 journey and used you take notes on 271 00:12:56,285 --> 00:12:59,135 what's wrong from your point of view 272 00:13:00,545 --> 00:13:02,555 might say on the product page i 273 00:13:02,555 --> 00:13:06,125 find that pictures are too small i 274 00:13:06,155 --> 00:13:08,825 think that the etiquette person is not 275 00:13:08,825 --> 00:13:12,515 printing it enough it's below the fold 276 00:13:12,605 --> 00:13:15,245 of stuff like that you can also 277 00:13:16,325 --> 00:13:18,935 to some kind of benchmark with competitors 278 00:13:19,205 --> 00:13:21,245 saying yes i'm on the product page 279 00:13:21,305 --> 00:13:23,165 me to stuff that you don't and 280 00:13:23,165 --> 00:13:25,655 i think this this could be a 281 00:13:25,655 --> 00:13:27,875 good idea but it's quite risky because 282 00:13:27,875 --> 00:13:30,545 once again this would be your own 283 00:13:30,545 --> 00:13:32,885 opinion and we have been marketing so 284 00:13:33,005 --> 00:13:36,065 our own opinions should should not wait 285 00:13:36,065 --> 00:13:36,425 that long 286 00:13:36,425 --> 00:13:38,495 such in our decision so that's the 287 00:13:38,495 --> 00:13:40,205 reason why we should rely on data 288 00:13:40,625 --> 00:13:42,125 and on the frameworks 289 00:13:44,585 --> 00:13:47,585 so i engage you i give you 290 00:13:47,585 --> 00:13:50,105 here i unnatural three or four temple 291 00:13:50,105 --> 00:13:53,315 of of of cr of are the 292 00:13:53,315 --> 00:13:54,905 first ones t i e 293 00:13:56,315 --> 00:13:58,115 which is a model done by a 294 00:13:58,175 --> 00:13:59,015 wide funnel 295 00:14:00,185 --> 00:14:03,215 in fact you have marks here for 296 00:14:03,785 --> 00:14:04,415 every 297 00:14:05,645 --> 00:14:09,335 lift organization zones and you have three 298 00:14:09,395 --> 00:14:12,665 items the potential of the change the 299 00:14:12,665 --> 00:14:16,205 importance of the top the changes in 300 00:14:16,205 --> 00:14:19,175 the ease of the changes and then 301 00:14:19,295 --> 00:14:21,635 we'll have scored in the high court 302 00:14:21,635 --> 00:14:22,025 miss 303 00:14:23,255 --> 00:14:26,525 the first the optimization should be done 304 00:14:29,675 --> 00:14:33,665 then you have another example of seattle 305 00:14:33,665 --> 00:14:37,355 framework which is the ice model which 306 00:14:37,355 --> 00:14:40,955 was created by sean ennis asher again 307 00:14:40,955 --> 00:14:44,135 you have three items the impacts what 308 00:14:44,135 --> 00:14:46,235 will be the impact if this works 309 00:14:46,625 --> 00:14:47,705 confidence how 310 00:14:47,735 --> 00:14:51,215 confident am i that this will work 311 00:14:51,215 --> 00:14:54,335 in peace what is the ease of 312 00:14:54,395 --> 00:14:55,685 implementation that 313 00:14:56,855 --> 00:14:59,345 this year i have a problem with 314 00:14:59,345 --> 00:15:02,525 it how confident am i since it's 315 00:15:02,525 --> 00:15:04,355 something that i'm going to propose 316 00:15:05,465 --> 00:15:09,875 i think that i will be confident 317 00:15:09,875 --> 00:15:12,455 in it that confidence is not something 318 00:15:13,895 --> 00:15:15,575 really scientific or so 319 00:15:16,985 --> 00:15:21,053 at this this exists so this is 320 00:15:21,145 --> 00:15:22,775 good to know that it exists but 321 00:15:22,835 --> 00:15:25,085 it's it's not something that i would 322 00:15:25,085 --> 00:15:26,525 recommend to to use 323 00:15:28,895 --> 00:15:31,685 you have also another model by done 324 00:15:31,685 --> 00:15:33,275 by had wire 325 00:15:34,535 --> 00:15:36,785 and here you have one points or 326 00:15:36,845 --> 00:15:40,025 zero points for each item so let's 327 00:15:40,025 --> 00:15:40,475 say 328 00:15:42,335 --> 00:15:45,125 this optimization a optimization idea will support 329 00:15:45,126 --> 00:15:46,415 the companion matrix 330 00:15:47,795 --> 00:15:49,805 yes or no one or zero 331 00:15:51,995 --> 00:15:54,905 are when the test has changed on 332 00:15:54,908 --> 00:15:57,635 the results opening pages just for notebook 333 00:15:57,649 --> 00:16:00,905 again on pause or is it a 334 00:16:00,905 --> 00:16:02,825 change above the photo below the four 335 00:16:03,665 --> 00:16:05,645 okay i'm looking to to to explain 336 00:16:05,645 --> 00:16:07,475 everything that you understand the principle of 337 00:16:08,105 --> 00:16:09,965 one or zero and the higher the 338 00:16:09,965 --> 00:16:10,805 note the quicker 339 00:16:11,574 --> 00:16:12,935 the tests should be run 340 00:16:14,975 --> 00:16:17,255 and the last one it's the p 341 00:16:17,255 --> 00:16:20,555 x l framework proposed by conversion xl 342 00:16:21,425 --> 00:16:24,335 and again it's a it's a a 343 00:16:24,335 --> 00:16:27,755 march imitation system with one zero or 344 00:16:27,755 --> 00:16:30,875 two and the higher the note that 345 00:16:31,835 --> 00:16:33,755 the most important to the test 346 00:16:35,585 --> 00:16:37,865 so what's you what you have to 347 00:16:37,865 --> 00:16:40,685 do what he wanted optimization is to 348 00:16:40,685 --> 00:16:43,385 go through the data go through other 349 00:16:43,385 --> 00:16:49,355 websites and look for huge differences in 350 00:16:49,355 --> 00:16:51,305 one you find once you find those 351 00:16:51,305 --> 00:16:54,395 huge differences then you have to investigate 352 00:16:54,425 --> 00:16:54,875 further 353 00:16:57,425 --> 00:16:59,975 and when you want to investigate further 354 00:16:59,975 --> 00:17:02,899 that's when the wax analytics features come 355 00:17:02,915 --> 00:17:03,635 to this 356 00:17:04,744 --> 00:17:10,115 i mean you saw that in the 357 00:17:10,115 --> 00:17:12,035 check out to payment info it's really 358 00:17:12,035 --> 00:17:15,785 lower for mobile users but you you 359 00:17:15,785 --> 00:17:18,395 don't know exactly what the issue is 360 00:17:18,395 --> 00:17:20,704 when you only look at statistical data 361 00:17:20,733 --> 00:17:24,335 with a metal so you may have 362 00:17:24,335 --> 00:17:24,875 an idea 363 00:17:24,905 --> 00:17:29,045 but you have to confirm that your 364 00:17:29,045 --> 00:17:31,085 aunt here is a ghost in the 365 00:17:31,085 --> 00:17:31,865 right direction 366 00:17:34,895 --> 00:17:37,475 so here is what you can use 367 00:17:37,475 --> 00:17:39,155 as features of pinnacle 368 00:17:40,325 --> 00:17:42,875 here it's it is examples taken from 369 00:17:43,265 --> 00:17:45,965 the material the more website 370 00:17:46,985 --> 00:17:49,685 i i think that you all are 371 00:17:49,685 --> 00:17:51,725 aware of what session recordings optum grip 372 00:17:51,755 --> 00:17:54,185 going to just re explain it just 373 00:17:54,185 --> 00:17:56,285 in case what it does is that 374 00:17:56,315 --> 00:17:58,835 it takes video snapshots of 375 00:18:00,635 --> 00:18:02,735 users turn on the website so it 376 00:18:02,825 --> 00:18:06,695 allows you to watch to watch playbacks 377 00:18:06,755 --> 00:18:09,935 video playbacks of users turns on the 378 00:18:09,935 --> 00:18:12,789 website so for instance on the on 379 00:18:12,791 --> 00:18:15,155 the example i took on the payment 380 00:18:15,155 --> 00:18:18,160 info you see that mobile users don't 381 00:18:18,160 --> 00:18:19,895 can go through entered 382 00:18:20,135 --> 00:18:22,895 don't finalize their purchase so you can 383 00:18:22,985 --> 00:18:24,515 ask madam what to record 384 00:18:25,805 --> 00:18:28,715 to curb this behavior and then too 385 00:18:28,745 --> 00:18:31,505 you can watch the playback just to 386 00:18:31,505 --> 00:18:34,535 confirm your your hypothesis that might be 387 00:18:35,105 --> 00:18:37,780 i don't know it's it's it's not 388 00:18:37,780 --> 00:18:39,875 to mobile friendly or i don't know 389 00:18:39,875 --> 00:18:42,215 what you you can watch the videos 390 00:18:42,215 --> 00:18:44,281 just to confirm the idea you have 391 00:18:44,281 --> 00:18:45,785 about why it's not working 392 00:18:46,175 --> 00:18:46,985 and as it should 393 00:18:49,295 --> 00:18:52,835 so he tests again a screenshot of 394 00:18:52,835 --> 00:18:56,255 what it does you have here the 395 00:18:56,255 --> 00:18:57,365 movement of the mouse 396 00:18:58,505 --> 00:19:00,005 on the on the on the page 397 00:19:02,855 --> 00:19:05,314 what you can use also as multiple 398 00:19:05,314 --> 00:19:06,304 features for 399 00:19:07,775 --> 00:19:10,835 just to confirm you on your idea 400 00:19:10,835 --> 00:19:13,805 is to use the it maps feature 401 00:19:14,765 --> 00:19:16,745 so imagine that scene you have this 402 00:19:17,225 --> 00:19:20,765 payment info page and you should click 403 00:19:20,765 --> 00:19:23,105 on the accept the terms of sansa 404 00:19:23,615 --> 00:19:26,585 and you see that people don't click 405 00:19:26,585 --> 00:19:27,545 on it because it's 406 00:19:27,581 --> 00:19:30,635 is not not that visible so here 407 00:19:30,695 --> 00:19:33,425 the the heatmaps will helps you to 408 00:19:33,425 --> 00:19:36,065 confirm the fact that people don't click 409 00:19:36,065 --> 00:19:38,435 on it because it's let's say it's 410 00:19:38,435 --> 00:19:40,745 below the fold it's not visible enough 411 00:19:41,195 --> 00:19:43,265 so that's the reason why people can 412 00:19:43,265 --> 00:19:46,535 go through the purchase process and maybe 413 00:19:46,925 --> 00:19:47,705 they don't see 414 00:19:47,739 --> 00:19:49,055 it and they can click on the 415 00:19:49,083 --> 00:19:51,275 next button so that's the explanation you 416 00:19:51,275 --> 00:19:54,815 have and it's confirmed by the by 417 00:19:54,815 --> 00:19:55,925 the it mats 418 00:20:00,005 --> 00:20:02,195 another interesting feature that you can use 419 00:20:03,425 --> 00:20:06,305 maxima is the form analytics feature 420 00:20:07,385 --> 00:20:10,265 especially when you're talking about 421 00:20:12,445 --> 00:20:15,265 chicken processes just to make sure that 422 00:20:15,295 --> 00:20:17,215 there is no be sure with some 423 00:20:17,335 --> 00:20:18,415 specific fields 424 00:20:20,035 --> 00:20:23,635 for instance you may see that some 425 00:20:23,635 --> 00:20:26,273 fields are left blank or there are 426 00:20:26,275 --> 00:20:29,905 some formats issues with some fields here 427 00:20:29,905 --> 00:20:33,377 it's it's interesting to to have also 428 00:20:33,685 --> 00:20:34,435 information 429 00:20:36,595 --> 00:20:39,775 on on the different horse and what 430 00:20:39,805 --> 00:20:41,395 type of issues can occur on the 431 00:20:41,395 --> 00:20:43,195 defeat to her phones 432 00:20:46,675 --> 00:20:50,515 and last but not least the user 433 00:20:50,515 --> 00:20:54,085 feedback plugin is quite new feature 434 00:20:55,315 --> 00:20:58,255 and it allows you to ask feedback 435 00:20:58,345 --> 00:21:01,405 to users using the tech manager so 436 00:21:01,405 --> 00:21:04,675 if you have that user mobile user 437 00:21:04,675 --> 00:21:07,789 that's in the payment page payment info 438 00:21:08,305 --> 00:21:09,715 from he's about to leave you can 439 00:21:09,715 --> 00:21:12,895 trigger an exit that can use an 440 00:21:12,895 --> 00:21:15,475 exit trigger the trigger and then present 441 00:21:15,505 --> 00:21:16,285 this person 442 00:21:17,425 --> 00:21:20,995 this model saying okay was what went 443 00:21:20,995 --> 00:21:23,574 wrong on this page what could have 444 00:21:23,575 --> 00:21:25,315 been done to make it work 445 00:21:26,755 --> 00:21:28,585 this is quite interesting 446 00:21:31,075 --> 00:21:32,185 there there there was 447 00:21:33,625 --> 00:21:36,115 i anxious it was so yes it 448 00:21:36,205 --> 00:21:39,925 was this morning at ten nine that 449 00:21:39,925 --> 00:21:42,265 was at a conference held by thomas 450 00:21:43,135 --> 00:21:43,735 pearson 451 00:21:44,755 --> 00:21:47,785 i encourage you to watch the playback 452 00:21:47,845 --> 00:21:48,685 of this 453 00:21:50,425 --> 00:21:53,575 a position because this is really interesting 454 00:21:53,605 --> 00:21:56,215 because it's all in matter more it's 455 00:21:56,215 --> 00:21:58,638 not an external tool you have all 456 00:21:58,638 --> 00:22:00,745 the feedbacks in metal you have 457 00:22:02,125 --> 00:22:04,555 the the completion of the feedbacks sent 458 00:22:04,615 --> 00:22:07,225 that can be sent as events so 459 00:22:07,225 --> 00:22:10,015 this is really something he can to 460 00:22:10,315 --> 00:22:12,295 take advantage of to have to better 461 00:22:12,295 --> 00:22:15,565 understand what's going wrong on our pages 462 00:22:18,565 --> 00:22:22,765 okay so now you have your optimization 463 00:22:22,795 --> 00:22:25,045 and tears you have sorted them by 464 00:22:25,045 --> 00:22:28,135 priority you have collected more info with 465 00:22:28,135 --> 00:22:30,295 your ex analytics features and you can 466 00:22:30,295 --> 00:22:33,655 describe the shoot marched at thirteen so 467 00:22:34,015 --> 00:22:36,505 as as said before for mobile users 468 00:22:36,535 --> 00:22:36,815 in the 469 00:22:36,835 --> 00:22:39,295 payments for the acceptance of said button 470 00:22:39,325 --> 00:22:41,755 is not visible enough you saw that 471 00:22:42,085 --> 00:22:44,379 on possession recording because you saw that 472 00:22:44,379 --> 00:22:47,365 the mouse moving and nuts are clicking 473 00:22:47,365 --> 00:22:50,005 the button you saw that also with 474 00:22:50,005 --> 00:22:51,715 the events you prepared on your taking 475 00:22:51,715 --> 00:22:53,837 pen for mobile users see the the 476 00:22:53,928 --> 00:22:54,985 click rate up this 477 00:22:56,155 --> 00:22:58,855 button is is really low you also 478 00:22:58,855 --> 00:23:01,045 see with the hidden obstacles assaults armed 479 00:23:01,135 --> 00:23:03,565 with a maps that people don't click 480 00:23:03,565 --> 00:23:06,055 on it and which makes the next 481 00:23:06,055 --> 00:23:08,695 button inefficient you can click on next 482 00:23:08,965 --> 00:23:11,413 to go through the through through to 483 00:23:11,485 --> 00:23:14,785 go through to the purchase process so 484 00:23:15,115 --> 00:23:16,195 these users do not 485 00:23:16,255 --> 00:23:18,115 stan was wrong and then the pitch 486 00:23:19,345 --> 00:23:21,415 so now you are able to write 487 00:23:21,415 --> 00:23:23,815 down your test of this but this 488 00:23:23,815 --> 00:23:25,345 is really important when you want to 489 00:23:25,369 --> 00:23:28,165 to do ab testing you should use 490 00:23:28,165 --> 00:23:31,465 this pattern if i'm in here describe 491 00:23:31,465 --> 00:23:32,725 what you are going to do on 492 00:23:32,725 --> 00:23:33,445 the page 493 00:23:35,365 --> 00:23:38,095 then users will and then you describe 494 00:23:38,305 --> 00:23:41,725 the change respect the user's behavior 495 00:23:43,225 --> 00:23:44,695 so you're 496 00:23:46,765 --> 00:23:49,705 if i make the accept terms of 497 00:23:49,705 --> 00:23:53,185 sales button more visible in tickets their 498 00:23:53,215 --> 00:23:56,905 payment info vulnerable users then they will 499 00:23:56,905 --> 00:23:59,245 click on it and be able to 500 00:23:59,245 --> 00:24:01,795 go to next steps and complete their 501 00:24:01,795 --> 00:24:04,405 purchase this is what you think is 502 00:24:04,405 --> 00:24:05,875 going to happen when you 503 00:24:05,905 --> 00:24:06,715 make the change 504 00:24:09,625 --> 00:24:14,125 once you decide that syrup i popescu 505 00:24:14,125 --> 00:24:14,875 will design 506 00:24:16,649 --> 00:24:17,515 a page 507 00:24:19,495 --> 00:24:20,035 and then 508 00:24:21,055 --> 00:24:24,175 you will redirect a certain amount of 509 00:24:24,175 --> 00:24:26,935 people to this page and the other 510 00:24:28,045 --> 00:24:29,695 go through the regular page and you 511 00:24:29,715 --> 00:24:31,705 you will want to to check if 512 00:24:31,705 --> 00:24:33,895 there is any difference in the performance 513 00:24:34,015 --> 00:24:38,065 of humans being the the conversion ecommerce 514 00:24:38,065 --> 00:24:41,065 conversion rates and you can start configuring 515 00:24:41,245 --> 00:24:43,405 your or two more ab test feature 516 00:24:43,525 --> 00:24:46,495 but before that you should use a 517 00:24:46,495 --> 00:24:48,115 simple size engine 518 00:24:48,115 --> 00:24:49,885 russian calculators because 519 00:24:51,775 --> 00:24:54,655 if we want the tests to the 520 00:24:55,075 --> 00:24:59,815 statistically significant we need to make sure 521 00:24:59,815 --> 00:25:03,753 that we have some requirements for instance 522 00:25:03,753 --> 00:25:06,805 here with at three percent conversion rate 523 00:25:06,805 --> 00:25:10,165 with eighty ninety five percents confidence level 524 00:25:10,555 --> 00:25:11,155 eighty percent 525 00:25:11,185 --> 00:25:15,955 statistical power and minimum fifty percent conversion 526 00:25:15,955 --> 00:25:18,025 rate lifts and three variants 527 00:25:19,195 --> 00:25:21,265 the calculator says okay if you want 528 00:25:21,265 --> 00:25:23,665 that to be statistically significant you need 529 00:25:23,694 --> 00:25:28,465 to have at least twenty three thousand 530 00:25:28,735 --> 00:25:29,215 had 531 00:25:31,825 --> 00:25:34,735 a sample size per round and also 532 00:25:34,735 --> 00:25:37,165 here it gives you the the lengths 533 00:25:37,555 --> 00:25:41,065 that the tests should should be in 534 00:25:41,065 --> 00:25:45,835 here for how the the minimum detectable 535 00:25:45,895 --> 00:25:47,335 effect you would see 536 00:25:48,385 --> 00:25:49,735 in the duration of the test 537 00:25:50,755 --> 00:25:52,375 so once you have these you know 538 00:25:52,375 --> 00:25:54,235 that you have you need to have 539 00:25:54,595 --> 00:25:55,915 this level of 540 00:25:57,805 --> 00:26:00,115 of for sample size this duration then 541 00:26:00,115 --> 00:26:02,755 you can go on and start configuring 542 00:26:02,755 --> 00:26:06,475 your ab tests so i recommend that 543 00:26:06,475 --> 00:26:09,554 you follow each step on the maternal 544 00:26:09,554 --> 00:26:13,045 interface called for that can you give 545 00:26:13,045 --> 00:26:14,695 a name to your test syria write 546 00:26:14,695 --> 00:26:17,155 down your test hypothesis 547 00:26:17,155 --> 00:26:17,485 this 548 00:26:18,917 --> 00:26:21,475 you're just the description of the test 549 00:26:22,105 --> 00:26:24,675 and the number of variation that you 550 00:26:24,756 --> 00:26:25,165 have 551 00:26:26,455 --> 00:26:28,225 and then again the tablet pages 552 00:26:31,315 --> 00:26:32,875 then you 553 00:26:34,375 --> 00:26:38,065 sorry i guess it's the same no 554 00:26:38,125 --> 00:26:40,465 it's not the same as your you 555 00:26:40,465 --> 00:26:43,945 go through the success metrics matter what 556 00:26:43,945 --> 00:26:46,765 we suggest you some metrics that you 557 00:26:46,765 --> 00:26:48,955 could use as a success metrics that 558 00:26:48,955 --> 00:26:51,595 you can decide to use totally different 559 00:26:51,595 --> 00:26:52,075 metrics 560 00:26:54,355 --> 00:26:57,595 sheer chief the success condition so sheer 561 00:26:57,595 --> 00:27:01,315 the minimal minimum detectable effects you want 562 00:27:01,405 --> 00:27:04,705 to have by default it's fifteen percent 563 00:27:04,705 --> 00:27:07,165 that you can you can write to 564 00:27:07,225 --> 00:27:10,225 defeat number but it's a necessary minimum 565 00:27:10,915 --> 00:27:12,955 the confidence threshold is most of their 566 00:27:12,955 --> 00:27:13,315 time for 567 00:27:13,375 --> 00:27:16,945 all ab tests tools about around ninety 568 00:27:16,945 --> 00:27:19,165 five per cent so just leave it 569 00:27:19,255 --> 00:27:21,235 as it is most of the time 570 00:27:21,235 --> 00:27:23,605 it's okay it's just something that says 571 00:27:24,655 --> 00:27:27,835 it's the probability that it's that the 572 00:27:27,835 --> 00:27:29,305 result will be the same over the 573 00:27:29,335 --> 00:27:32,935 time it says okay you this is 574 00:27:32,935 --> 00:27:33,475 not true 575 00:27:33,475 --> 00:27:35,275 due to a random result 576 00:27:39,145 --> 00:27:42,235 here you have the target pages 577 00:27:43,555 --> 00:27:44,814 i was a target until the ab 578 00:27:44,814 --> 00:27:47,905 test when and vista will not enter 579 00:27:47,905 --> 00:27:49,045 the test when 580 00:27:52,225 --> 00:27:54,235 here you have the traffic allocations so 581 00:27:54,235 --> 00:27:55,552 here you have one hundred percent of 582 00:27:55,555 --> 00:27:58,585 people on going through the desperate search 583 00:27:58,825 --> 00:28:01,795 it's not to a twenty that that 584 00:28:01,885 --> 00:28:04,375 that to that level alone most of 585 00:28:04,375 --> 00:28:08,449 the time here you have that again 586 00:28:08,485 --> 00:28:10,435 the traffic cap allocation 587 00:28:10,495 --> 00:28:12,325 for each variation it's shut 588 00:28:13,795 --> 00:28:14,365 let's say 589 00:28:15,685 --> 00:28:17,935 template patient factor in the test 590 00:28:21,055 --> 00:28:24,745 in here you have the and the 591 00:28:24,814 --> 00:28:28,255 you are a petition to have pitches 592 00:28:30,535 --> 00:28:32,485 here you have to open the start 593 00:28:32,485 --> 00:28:35,310 and the end of the page put 594 00:28:35,310 --> 00:28:39,277 that aside and then the code you 595 00:28:39,295 --> 00:28:41,125 will have to continue pitched to him 596 00:28:41,125 --> 00:28:43,375 to make the the test actor 597 00:28:46,735 --> 00:28:47,725 and yeah 598 00:28:48,625 --> 00:28:52,525 i put a screenshot of an ab 599 00:28:52,525 --> 00:28:54,505 test example coming from 600 00:28:55,585 --> 00:28:59,995 the matter move timo websites so when 601 00:28:59,995 --> 00:29:01,735 you wrote down that i put it 602 00:29:02,365 --> 00:29:04,405 into hypothesis in the 603 00:29:05,665 --> 00:29:07,855 in the interface here it's going to 604 00:29:07,855 --> 00:29:08,815 be reproduced 605 00:29:09,985 --> 00:29:12,528 here you have description and although the 606 00:29:12,565 --> 00:29:14,215 person performing sir 607 00:29:14,815 --> 00:29:15,355 metrics 608 00:29:17,575 --> 00:29:19,615 since hunting the tests has been running 609 00:29:23,095 --> 00:29:25,075 and here you are at the overview 610 00:29:25,165 --> 00:29:28,495 of the tests so you have the 611 00:29:29,665 --> 00:29:32,035 conversion rate for each of our nation 612 00:29:32,395 --> 00:29:35,423 the original impair they apply now so 613 00:29:35,423 --> 00:29:37,435 we have an average conversion rate in 614 00:29:37,465 --> 00:29:41,965 here we have the difference between the 615 00:29:41,965 --> 00:29:44,605 two of them and the detected lived 616 00:29:44,905 --> 00:29:48,325 here since we have a statistical significance 617 00:29:48,325 --> 00:29:49,735 of one hundred per cent we have 618 00:29:50,095 --> 00:29:52,375 a clear winner which means that on 619 00:29:52,375 --> 00:29:53,155 this test 620 00:29:55,375 --> 00:29:56,995 when you say if you change the 621 00:29:56,995 --> 00:29:58,825 top six years on the individual chuck 622 00:29:58,826 --> 00:30:00,715 page to the inaction about the chunk 623 00:30:01,285 --> 00:30:03,145 more users will apply to the job 624 00:30:03,145 --> 00:30:05,995 so the hypothesis was good because we 625 00:30:05,995 --> 00:30:09,115 see here that there is a real 626 00:30:09,415 --> 00:30:09,985 difference 627 00:30:11,215 --> 00:30:13,405 in in the way people acted 628 00:30:15,000 --> 00:30:17,010 add that to a contraction 629 00:30:19,590 --> 00:30:22,170 okay so i'm done 630 00:30:24,090 --> 00:30:27,480 maybe i was a bit too quick 631 00:30:27,570 --> 00:30:30,090 i don't know it's one thirty five 632 00:30:30,750 --> 00:30:33,960 so if you have any question just 633 00:30:33,960 --> 00:30:35,910 feel free to ask emma on the 634 00:30:35,910 --> 00:30:36,330 chat 635 00:30:37,620 --> 00:30:38,310 yeah pigeons 636 00:30:51,240 --> 00:30:52,860 okay so 637 00:30:54,570 --> 00:30:56,940 i don't see any questioning 638 00:31:11,730 --> 00:31:15,155 okay so since there is no question 639 00:31:15,155 --> 00:31:18,720 that i proposed to stop the the 640 00:31:18,720 --> 00:31:19,440 recording 641 00:31:21,180 --> 00:31:23,280 and that soon to end the session 642 00:31:25,650 --> 00:31:29,430 thank you for for this interesting session 643 00:31:29,430 --> 00:31:32,970 frederick i guess people might be feeling 644 00:31:32,970 --> 00:31:34,800 a little bit shy now but of 645 00:31:34,800 --> 00:31:38,160 course the chatroom will be open so 646 00:31:38,160 --> 00:31:41,520 everyone you can also continue the conversation 647 00:31:41,520 --> 00:31:44,520 there if you want to discuss 648 00:31:44,520 --> 00:31:48,720 cast farther with frederick about this session 649 00:31:48,720 --> 00:31:51,330 and what was discussed here so frederick 650 00:31:51,330 --> 00:31:54,030 once again many thanks for attending muthama 651 00:31:54,060 --> 00:31:54,450 camp 652 00:31:55,680 --> 00:31:57,270 thank you bye 653 00:31:58,320 --> 00:31:58,710 nine